Logging
Setup activities are logged in the files %temp%\ARIS_install_log and %temp%\aris_install_full.log.
Activities considering the download or the start process of ARIS clients are recorded. Under %UserProfile%\ARIS<version>\log and %temp% you will find files, such as ARISLauncher_<timestamp>.log or StartARISFailed_<timestamp>.log.
All activities of runnables are recorded in the log directories of the server installation directory.
The log files are located in the directory <path to installation directory>\, such as:
.\server\bin\work\<instanceid>\base\logs\
Example: C:\ARIS GmbH\ARIS<version>\server\bin\work\work_abs_m\base\logs
.\server\acc\log\
.\server\logs\
.\server\bin\log\
If problems occur during operation, you can use log files to find and resolve errors.
You can collect ARIS log files in different ways:
Using the collect log files ACC command. We recommend using this command. Only if the command does not work, use the collectLogFiles.bat or collectLogFiles.sh.
Using the collectLogFiles.bat or collectLogFiles.sh is no longer recommended because all runnables must be stopped before executing the file <path to server installation directory>\support\collectLogFiles.bat. On Linux systems the file is called collectLogFiles.sh. Users running these files require read permission for the log files. All collected log files are saved as a ZIP archive.
If you cannot solve the problems and have a maintenance agreement, please send an error description and the ZIP archives containing collected log files as well as the entire contents of the log and config directories to Global Support.