Product not found
If the setup cannot detect the installed ARIS server to be updated, the installation path in the registry might point to a wrong directory. In this case, ron the ARISRegistryFix-<version number>.exe tool. Navigate to the file that is contained in the ARIS installation package ot on the installation
medium (Add-ons). Use this tool to fix the registry entry and start the patch setup again.
If the ARISRegistryFix tool does not work without parameters and the product can still not be found, run the ARISRegistryFix tool using the dr and f parameters one after another. When proceeded, run the patch setup again.
Example
ARIS Registry Fix V1.0.0.0.1197474.exe -dr
ARIS Registry Fix V1.0.0.0.1197474.exe -f
Usage: ARISRegistryFix [-f] [-dr] [-du] [-ds] [-da]
-f: Fix ARIS registry entries
-dr: Delete ARIS registry entries
-du: Delete ARIS registry entries including uninstall information
-ds: Delete ARIS service (service has to be stopped)
-da: Delete all (-dr -du -ds)